Frequently Asked Questions

For our deliveries, we use a courier service and the fees are based on location – See below:

  • Vancouver $15
  • North Vancouver $20
  • Burnaby/New Westminster $20
  • Surrey $25
  • Delta $30
  • White Rock $30
  • Langley $35

 

Delivery hours are 10 AM – 5 PM (** There are additional fees for delivery outside these hours).

You can choose to have your order dropped off between 10 AM-1 PM or 1 PM-5PM

Since all of our products are extremely fresh, we do not ship.

Our kitchen is located at 417 Industrial Avenue, Vancouver BC. Click Here for directions.

You get to choose which delivery window works best for you out of our 2 delivery time options. You will need to be available during your time window to receive the delivery, packages not received will be left on the doorstep and Daily Palette is not responsible for packages once delivered. We use reliable couriers who will hand-deliver the product to you within the allotted time window. Occasionally due to unforeseen events such as bad weather or traffic/ accidents the window may fluctuate, which we will notify you with. If a product is needed first thing in the morning we recommend delivery the day before but please note that for freshness day of is optimal. Please keep the product refrigerated once it arrivals until half-hour prior to consuming

Yes! All of our staff are fully food safe certified and we operate out of a commercial kitchen. We pride ourselves in having the highest standards, ensuring the best quality products and safe food handling.

Yes, we charge GST and you can find our number on your invoice.

Yes! We are a fully vegetarian company with a fully vegan and plant-based option! We are one of a kind!

Please notify of any allergy & dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. However, we can swap out items to accommodate food restrictions

***Our company offers products with peanuts, tree nuts, soy, dairy, eggs and gluten. While we take detailed steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with these allergies as our facility does process these items. Daily Palette will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with while eating any of our platters- Please consume at your our risk using your own judgement